Exchange Policy

Exchange window

You can request an exchange within 7 days of delivery.

Pieces must be unworn, unwashed, with tags still attached and in their original packaging. We cannot exchange anything that has been worn, altered or damaged after delivery.

What you can exchange for

A different size or colour of the same piece, subject to stock. Because the price is the same, there is nothing to pay and nothing to refund.

How to request an exchange

Sign in, open the order under My Account → Orders, and choose Request exchange. Pick the piece, the size or colour you would like instead, and tell us why.

We will confirm by email. Once approved, we arrange collection of the original piece and send your new one. Collection and re-delivery are [free of charge].

Please do not send anything back before we have confirmed — we may not be able to trace it.

No returns or refunds

We do not accept returns for a refund. This does not affect your rights if something arrives faulty or is not what you ordered — see below.

What cannot be exchanged

Pieces marked as final sale, and anything made or altered to order.

Handloom fabrics carry small irregularities in weave and shade. These are characteristic of how the cloth is made and are not considered faults.

Faulty or incorrect items

If something arrives faulty or is not what you ordered, tell us within 7 days of delivery and we will send a replacement — or, if we cannot, a full refund including any delivery charge you paid.