Privacy Policy

Who we are

This site is operated by [Registered entity name], registered at [Registered business address]. For anything relating to your personal data, write to us at hello@lunra.flowndeveloper.org.

What we collect

When you place an order we collect your name, email address, delivery address, phone number and the details of what you bought.

Payments are handled by our payment provider. Card and UPI details are entered on their systems and are never stored by us.

We also collect basic technical information — browser, device, pages viewed — to keep the site working and to understand what people look at.

Why we use it

To process and deliver your order, to contact you about it, and to handle exchanges.

To maintain your account and order history if you create one.

To improve the store, and — only if you have asked us to — to send you occasional news about new pieces.

Who we share it with

Only with the parties needed to fulfil your order: our payment provider, our delivery partner, and the services that host and run this site.

We do not sell your personal information, and we do not share it for anyone else's marketing.

How long we keep it

Order records are kept as long as required for tax and accounting purposes. Account details are kept until you ask us to delete them.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Write to us at the address above and we will respond within a reasonable period.

You can unsubscribe from marketing email at any time using the link in any message we send.

Cookies

We use cookies that are necessary for the site to function — keeping you signed in and remembering your cart. We do not use advertising cookies.